FAQs
Here are some of the most frequently asked questions from our customers.
General
Can I order as a gift for someone else?
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
Do you offer gift cards?
Yes, digital gift cards are available and can be used for any purchase in our store.
Do you offer discounts or promotions?
Yes, we occasionally run special offers. Be sure to check back regularly for the latest deals.
Do you have a size guide / product guide?
Yes, you can find our size and product guides on the product page for easy reference.
Shipping & Delivery
How long will it take to receive my order
This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see International Orders for more details.
Where do you ship?
We ship all around the world... Please provide here you own shipping information, including times, prices, options etc.
Do you offer international shipping?
Yes, we ship to most countries worldwide.
How much does shipping cost?
Shipping costs vary based on your location and will be calculated at checkout.
Do you offer express shipping?
Yes, express shipping is available at checkout for faster delivery.
Payments
What payment methods do you support?
We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.
Do you accept PayPal / Apple Pay / Google Pay?
Yes, we support a variety of secure payment options including PayPal, Apple Pay, and Google Pay.
Will I be charged in my local currency?
All orders are processed in the store’s default currency. Your bank may apply conversion fees if you use a different currency.
Orders & Returns
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (012) 123 - 4567
Can I modify or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible and we’ll do our best to help.
How can I get a refund for my order?
If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.
What is your return policy?
You may return items within 30 days of delivery for a full refund.
What should I do if I receive a damaged item?
Please contact our support team with your order details, and we’ll arrange a replacement or refund.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders more easily.
How can I reset my password?
Click “Forgot password?” on the login page and follow the instructions to reset your password.
How can I contact customer support?
You can reach us via email or live chat, and our team will be happy to help.
More Ways To Connect!
Take the time to learn about us or drop us an email anytime.